BluWatch Overview

For receptionists

Developed with a receptionist in mind. All actions are available within two clicks of the mouse.

* See who is available or not.

* Transfer directly to destination extension, voicemail or external numbers..

* Ability to pickup ringing phones.

* Manage and visualize parked calls.

* Realtime search and filter of extensions (great for big companies with hunderds of extensions).

For call center supervisors

Not only you can see extension status, but also a quick glimpse of queues.

* See agents logged into a queue.

* See agent status (paused, logged off, invalid).

* See every call waiting on the queue with its timer.

* Manage agents: add, remove or pause queue members.

* Filter extension list to only queue members with one click.

* Spy or whisper to your agents.

* Initiate call recording to disk.

For end users

You do not need to be a receptionist or run a call center to take advantage of BluWatch features, as it lets you control your own calls

even before you pick them up!

* Call notifications (callerid number and name, call from queue).

* Directory integration, live search or dial to any typed number.

* .tel support: just type the .tel domain and you will get the phone number or direct voip dial.

* Call control: transfer out, hangup, pickup, etc.

* Conference Control: lock, invite, kick & mute, talk detection.

* Presence: set and visualize your presence status.

* IM Chat: Instant Messaging and Notes integrated, no need for extra software or daemons.

* Voicemail Explorer: lets you browse and hear your voicemail right from your browser.

Click on additional BluWatch Sample Images Below